We're here to help.

Find answers below, or reach out directly. We aim to respond within 48 hours.

Using Pause

When you feel the urge to send a message you might regret, open Pause and tap "I'm about to send something." You'll briefly describe who the message is for, what you're feeling, and what set it off — each answered with a single tap.

Then write the message exactly how it wants to come out. Nothing leaves your device. When you're ready, tap "Pause this message" and Pause generates a short, personalized reflection — naming what's driving the urge and suggesting a next step.

From there you can start a timer, rewrite the message calmer, or just close it and move on. You always decide.
No. You can use Pause fully without creating an account. On the welcome screen, tap "Continue without account" to start a local session — your sessions stay on your device.

Creating an account (Apple or Google sign-in) lets you back up your sessions and patterns across devices, but it's always optional.
Go to Profile (bottom right tab) and tap Sign out at the bottom of the screen. You'll see a confirmation before being signed out. If you're using an anonymous session, signing out will remove access to local data — you'll be returned to the welcome screen.
After a pause session ends, you'll be asked what happened:

I didn't send it — the urge passed and you chose not to send the message.
I rewrote it calmer — you used the rewrite feature to send a more considered version.
I sent it anyway — you chose to send the original message. No judgment.
I need more time — you want to wait longer before deciding.

These outcomes feed your Patterns tab, so you can see how you respond over time.
The timer gives you a structured waiting period between the urge and the decision. The default is 10 minutes — long enough for the emotional spike to begin passing. You can extend the timer, set it for tomorrow morning, or exit early if you've already decided.

When the timer ends, you'll be prompted to record your outcome.
The Patterns tab shows you aggregate data from your sessions over time — which emotions come up most, what usually triggers the urge, what time of day your urges tend to peak, and how many messages you've paused and not sent. It's a self-awareness tool, not a score. The data is yours.
After your first pause session, Pause will offer to save a short phrase that appears during future interventions — something to reconnect you with what you actually want in those moments. For example: "You want peace more than temporary relief."

You can write your own or choose from a few suggestions. It's always optional.

Managing your account.

Pause is designed to keep you in control of your data at every step. You can sign in, sign out, upgrade an anonymous session, or delete your account entirely.

Go to Profile → Account. If you're using an anonymous session, you'll see a card at the top: "Your data is on this device only. Sign in to back it up across devices."

Tap "Sign in to save your account" and choose Apple or Google. Your existing sessions, patterns, and reminders carry over — your data is never lost during this upgrade.
Go to Profile → Account → Edit profile. From there you can update your display name, date of birth, and location. Tap Save in the top right when done.
To delete your account and all associated data, email us at hello@getpausenow.com with the subject line "Delete my account."

Include the email address or Apple/Google account associated with your Pause account. We will process your request within 48 hours and confirm by email once complete.

This permanently removes your account, all session metadata, patterns, and personal reminders from our servers. Local drafts stored on your device are not held by Pause — you can delete those by uninstalling the app.
If you used an anonymous session (no sign-in): all data was stored locally on your device. Uninstalling removes it. It cannot be recovered.

If you signed in: your session metadata, patterns, and reminders are stored in your Pause account and remain accessible if you reinstall and sign back in. Your draft message content was never stored on our servers.
Yes. Email hello@getpausenow.com with the subject "Data export request." We will send you a copy of the data associated with your account within 48 hours.

Note: your draft message content was never stored on our servers, so it is not included in an export. Your local drafts remain on your device.

Private by design.

Pause is built for sensitive moments. Here is exactly what happens with your data.

Read the full Privacy Policy →
Your drafts stay on your device Message content is written to local encrypted storage only. It is never saved to Pause's servers. When you tap "Pause this message," the text is sent transiently to generate your reflection — then immediately discarded on the server. We do not log or store message content.
Not used to train AI models Your message content is never used to train, fine-tune, or evaluate any AI model — by Pause or any third party.
No ads, no data selling We do not use third-party advertising. We do not sell or share your data with data brokers or advertising networks.
What we do store (for signed-in users) Session metadata only: which emotion, trigger, and outcome you selected per session. This powers your Patterns tab. Your display name and email are stored for account management. Nothing else.
Data encrypted in transit and at rest All data sent to our servers uses TLS encryption. Data stored server-side (Firestore) is encrypted at rest by Google Cloud infrastructure.
Delete everything, anytime Email hello@getpausenow.com to permanently delete your account and all associated data. Processed within 48 hours.

Troubleshooting & features.

The AI reflection requires an active internet connection. If you're offline or on a weak connection, Pause will show a non-AI fallback intervention instead — a short, static message designed for the moment. This does not use your monthly AI quota.

If you're connected and still seeing the fallback, try closing and reopening the app.
No. Pause has no access to iMessage, WhatsApp, Instagram, or any other messaging app. Everything in Pause is written by you, inside Pause, by choice. Nothing is intercepted, read, or monitored automatically.
After viewing your AI reflection, you can tap "Rewrite this calmer". Pause generates an alternative version of your message — one that communicates what you intended, with less reactivity. You'll get a copy-to-clipboard button so you can use it in whatever app you choose to send from.

Pause does not send messages on your behalf — ever.
Those quick selections (one tap each) let Pause personalize the reflection it generates for you. Knowing you're feeling anxious after being left on read produces a very different intervention than anger after an argument.

All selections are skippable — Pause will still generate a reflection using sensible defaults if you prefer to skip straight to the composer.
In the current version, timer notifications when the app is fully closed are not yet supported. The in-app countdown timer works fully when the app is open or in the background. We're actively working on background notifications and will release them in an upcoming update.

In the meantime, you can leave the app open (it won't drain battery significantly) or set a reminder manually.
No. Pause is a private communication-support tool for self-regulation — not therapy, medical advice, or crisis support. It is designed to help you create space between an emotional urge and the send button.

If you are in a crisis, please contact emergency services or a crisis support line in your area. See the crisis resources section below.

Crisis resources.

Pause is not a crisis service. If you're going through something very difficult, please reach out to someone trained to help.

If you're in crisis right now

If you feel like you may hurt yourself or someone else, please contact emergency services immediately.

If you're struggling with difficult thoughts or emotions and need to talk to someone, crisis support lines are available in most countries — many offer text, chat, and phone options.

The button below will take you to findahelpline.com, which automatically detects your country and shows local crisis and mental health support lines.

Find support resources near you

findahelpline.com is an independent service maintained by Findahelpline Limited. Pause is not affiliated with or responsible for its content.

Still need help?

We read every email. For account deletion requests, data exports, or anything not covered above, reach out directly.

Email us

Account issues, feedback, deletion requests, and general questions.

hello@getpausenow.com

We aim to respond within 48 hours.